Takealot and Hisense Nightmare

I bought a Hisense dishwasher from Takealot.com on the 23rd of February, 2023, for my mother-in-law. I live in Dubai and have used Takealot.com on many occasions. My mother in laws dishwasher broke the previous week, and since she is frail, I replaced it immediately. The order was delivered on Saturday, the 25th of February, 2023. I scheduled an installer to install the unit on Monday, the 27th of February, 2023. My wife and the installer opened the box on the 27th of February and discovered that the filter units were missing from the package. My wife phoned Hisense and spoke to Bandele of the spares department. She requested an e-mail describing the problem. I sent an e-mail to support and a ticket on the same date. I received an automated ticket number, 929532. On the 4th of March, I again sent an e-mail demanding a replacement, refund or immediate care of the spare parts. I also wrote a review on Takelot.com stating my dissatisfaction with a product paid for and delivered that needed to be better for its purpose. Note it is not a warranty issue; the product was never complete or fit for purpose. The warranty would be defective; in, this case, it was not fit for purpose from the outset. On the 6th of March, Hisense sent an e-mail requesting that we identify the missing part; on the 7th of March, I responded with the missing parts. On the 11th of March, Hisense requested the unit’s serial number; I responded on the same date with pictures of the original numbers on the packaging. On the 17th of March, after waiting for a response from Hisense I, I requested a return from Takelot.com, who declined to state that this was a warranty by the manufacturer. On the 17th of March, I sent various e-mail messages to ***, where most options are self-help and lead to no answers. Finally, I got a response from Takealot.com again, stating that it is not their problem and that Hisense is responsible for warranty issues. I phoned Hisense on the 18th of March and, from experience, knew that support would take time. My 1st call went to IVR, which indicated all calls were recorded, so I also recorded the call; it took over an hour for the call to be answered; the lady explained that they could see it was escalated to HQ, and they received the serial numbers but could not see it. The operator then confirmed that she could see it and would update the number. I then politely explained my frustration, but the call was dropped. I phoned back (again recording the call) , and I phoned a 3rd time asking for an urgent call-back on ticket 929532. I dispute this as my transaction was with Takelot.com, who now conveniently wash their hands from their commitment to fulfil what I ordered and paid for a complete Dishwasher. I did not order part of a dishwasher. I also did not order a lengthy dispute that is now taking up an unprecedented hour of my free time. It is now 27 days after a bought this product and it does not seem that either Takalot (who sold the product) or Hisense care