Takealot and Hisense are the WORST. SHOCKING SERVICE. SHOCKING QUALITY.

Hi bought a Hisense Washer/Dryer from Takealot. After the THIRD use the machine stopped working. Since the warranty is with Hisense, I contacted them which in turn they sent out a technician.

I was advised by them that the machine will need to be replaced. I contacted Hisense and requested a replacement. Hisense said that it will need to go via Takealot since I bought it from them. I was notified that they will do a credit and not a replacement since allegedly *** said that there is no stock. I checked and the unit was indeed in stock on their website, with next day delivery.

I asked Grant not to lie to their customers! I have had no response from them ever since. It's been a month, or more.. lost track at this point. Very frustrated. The next day the unit was removed from their website, then a few days later put back on. I don't want a refund, because Takealot has increased the price in the interim. I want a working unit. I have been a customer of Takealot for many years (since take2 days), but I feel like both Grant and *** dont care at all. I have sent numerous emails to both of them... they are plainly just ignoring me. I have never been this dissapointed in Takealot and Hisense. PLEASE FIX THIS.