Takealot After Sales Service- Excelllent until Now.

I purchased a kuafmann rubber mallet from Takelaot -which is used for hammering tent pegs into the ground. When making use of the hammer for its intended purpose ie:hammering tent pegs in, bits of rubber came off the head,which was unusual but none the less, but when the hammer head went flying off because it was helt together with a small nail, thats when I said, I'm sending this **** back, for a refund. Takealot then sent an email, stating that my claim has been denied, and that it was normal ware and tare, and that they will be sending the item back to me. What - I barely hit in 10 tent pegs and the thing fell apart. Its a disgrace!! Don't buy Kaufmann and be aware, that Takealot doesnt use common sense, just a policy script. Don't be caught