TAKEALOT ACT AS ACCOMPLICE OF FRAAUDOLENT TRADERS AGAINST THEIR OWN CUSTOMERSto act as accomplice of *****olent traders,

-------- Forwarded Message -------- Subject: CONSUMER PROTECTOR - Request of assistance Date: Fri, 13 Aug 2021 12:06:13 +0200 From: <toscan3llo@> To: *** CC: Ralton.J (Takealot.com) <***>

Messrs OFFICE OF THE CONSUMER PROTECTOR (OCP) at: Western Cape Government, Cape Town

Dear Ladies and Gentlemen, The undersigned, Dr. *********X respectfully informs and states to this Office of the Consumer Prrotector as follows: On 26th July 2021 I bought from TAKEALOT a “4 in one vegetable spiralizer” (Ref. Order #***1) at the price of R147.00. The item had been delivered to me at their warehouse in Montague Gardens on 6th August. Returned home, I immediately tested it (slicing a carrot) and, since the result was far off what I needed and for which I bought it, 3 hours later I returned it at the same warehouse in Montague Gardens. Upon my delivery, the counter clerk carefully checked the item and the box in which it was contained finding them fully in order and finally accepting the return (Ref.: MRRN-4r9b9-egp5) informing that the refund of the paid amount would have been made into my bank account within 3, 5 days. A few days later I received an Email by which TAKEALOT informed that the return of the item had been made on 9th August (instead of 6th, as previously cnfirmed by Email), and the 10th August they noted “return concluded”. Today, after my insistence to get the refund into my bank account, TAKEALOT informed that they will not refund the item because “used” (nothing could be more false!). At this point, the bad faith of TAKEALOT's operators is more than evident because: The return of the defected item and the “eligibility confirmed” is dated 6th August 2021 (see attachment) but they successively changed the date into 9th August … what happened, or what have they done to the item in the meantime? They confirmed “return of item concluded” and 5 days later they changed mind wanting to return it to me because “used”? Obviously, I refused, refuse and will refuse the return of the defected item because: The verification and the valuation of the purchased item that does not correspond at all to what it is decribed in the ad on their web site had been made within 3 hours from the delivery of it to me and consequently, it is impossible that they find signs of “use”; The return of the item made and confirmed on August 6th but recorded on August 9th is highly suspicious; The insistence they are using to return to me the defected item after 5 days from the communication of “return concluded” raises the suspicion that the item may have been artfully tampered not to refund it for whatever reason and/or agreeements between TAKEALOT and the traders, or The item I returned in perfect original conditions may have been confused, or replaced with another returned by others, actually damaged. I am of the opinion that TAKEALOT 's management is clearly unfair, detrimental to me and not respectful of the Consumers Act. I kindly ask for your assistance so that the case can be concluded in compliance with the Consumer Act, preventing TAKEALOT to act as accomplice of *****olent traders, disclosing misleading and false advertising of products for sale on behalf of third parties, openly against the interests of their Customers. I remain at your full disposal for any further information and/or document/s you might need. Yours faithfully Dr. *********X