Takealot account locked

My takealot account was locked last year around October 2025, due to misused of a coupon that's what they said of which I don't know,I try so many times to understand why was it locked and the answer will be "misused of a coupon" still investigating that will be their answer also,,,I keep on emailing them what to find out an update but they all keep on saying one thing of the past 5months "pending investigation" this is totally draining and unacceptable,you can not lock my account and not keep me updated whatsoever. You don't take your customers seriously your service really sucks,those takealot admins have no customer service at all. You want to tell me from last year October you are still investigating? Arg you takealot people your service is really bad and annoying