Takealot Account Deactivated

I want to be very clear. My Takealot account was deactivated with no warning and no explanation beyond a cryptic mention of "unusual payment activity," and when I did exactly what I was told, which was to contact my bank to query my most recent transactions on their platform, and they confirmed in writing that there was absolutely no error, no decline, and no ***** hold on my payment, Takealot simply stopped replying to me entirely, which is completely unacceptable from a company of this size. I am not here to make wild accusations, I am simply asking for the basic courtesy of a response and an update on why my account remains locked when I have provided clear evidence that I have done nothing wrong. This is not an isolated incident either, as just last week I purchased MTN airtime through Takealot and was given an invalid voucher, which makes this pattern of poor service and zero communication all the more frustrating. I have been a loyal customer and I deserve to know what is happening with my account and my funds, and I expect someone from Takealot to step up, review the proof I have already provided, and give me a straight answer. Ignoring a customer who followed your own instructions to clear their name is not just poor service, it is a failure of basic accountability, and I trust that bringing this to a public forum will finally prompt the kind of response I should have received hours ago.