Takealot Account Compromised – Voucher ***** & Unauthorised Delivery to Third Party

My Takealot account was compromised and used *****ulently.

I placed a legitimate order (Order ***) on 18 January 2026 for collection at the Somerset West Pickup Point. On 27 January 2026 at 08:36, I received an automated Takealot email confirming a cancellation request for this order, which I did not authorise.

On 30 January 2026, a new order (Order ***, total R3,978) was placed on my account without my consent, using my voucher balance (±R4,000). The goods were delivered to “Kyle, 10 Michael Street, Linmeyer, Johannesburg” and signed for by Kyle. I do not know this person and have no association with this address.

This involves: • Unauthorised account access • Unauthorised cancellation of a legitimate order • Voucher theft • Delivery to an unknown third party in another province

I have full evidence, including timestamps, invoices, and delivery confirmation. Normal Takealot support channels are slow and unresponsive.

I am requesting: 1. Immediate escalation to Takealot’s ***** / Risk Team 2. Full reinstatement of the misused voucher 3. Written confirmation that I will not be held liable for this *****ulent transaction

This is not a delivery dispute — it is confirmed account compromise and *****.