Takealot a waste of time online shop, can not wait for Amazon to open online sales.

Poor and Pathetic Customer Service, avoid buying from Takealot, Purchased a office chair from Takealot, delivery date 4 Dec 23. Chair not delivered still waiting asked to cancel order, consultant inform me that the order can not be cancelled as the item is packed and can only be cancelled when the product is despatched, I can not get a refund, they will credit my account and I can waste my time on buying something else that I do not need.My order number is ***. No delay was specified on the items bought. Welcome to South Africa Amazon, Buy buy Takealot!