Takealot - a company that doesn't know its own rules - will now get less from me

I've recently had a really pathetic interaction with Takealot. I bought a vacuum from them in November (knowing that my old vacuum was on its last legs), my father died a couple of days later so I didn't open the vacuum and check all the parts. A couple of weeks ago my vacuum finally died so I opened my new vacuum box and discovered that one of the pipes was broken. I logged a return ticket as per Takealot's site requirements (Standard Warranty information on their site https://www.takealot.com/help/exchange-return-policy) for the vacuum to be repaired or replaced, then dropped it off at their offices. I then received an email 2 days ago saying that the vacuum couldn't be refunded as it wasn't within the 7-day return policy, (NOTE: I didn't ask for a refund), and the vacuum was returned to me the next day. I logged a query as to why the vacuum was being returned seeing as I hadn't requested a refund, I want it repaired or replaced as per the 6-month Standard Warranty. And again was told that it was out of the 7-day returns policy. I logged another ticket to explain to Takealot what THEIR Standard Warranty policy is regarding items within 6 months of receiving them, and was told I should contact the supplier. Why must *I* contact the supplier when I should still be covered by Takealot's 6-month Standard Warranty? Takealot is supposed to either organise for this item to be repaired/replaced /refunded based on the outcome of their investigation during the 6-month Standard Warranty period. But they're either too lazy or *********** to sort this out. What a joke! I spend R1000s every year with them. No more.