Takealot, A Circus of Absolute Inefficiency - And They Never Respond to Hello Peter Complaints!

Dealing with Takealot Returns is a circus of absolute inefficiency. One cannot get through to Returns to talk to someone, & each time there is contact back from takelot.zendesk.com, it is from a different person & one has to start the explanation all over again. My SAECO (Philips) SM6585 coffee machine packed up under warranty. I took it to Philips Service agents S&H, they declared it irreparable & authorised replacement but via Takealot. I had to collect, then had to take it to Takealot pick-up point after registering a Return request. I tracked its progress up to delivery to the supplier agent on 11 Dec… then it got lost. Finally, it was found on 18 Dec, but halfway through the mass of emails, the Takealot Return ref number completely changed from MRRN-UNV4Y-W679 to CF - RRN-CWZV6-ENOB, so now I am expecting another total mix-up. I have sent Takealot a message on their Facebook site requesting that someone calls me..