Takealot

I purchased a solar unit from Takealot that consisted of three pieces, which was delivered to their Cape Town branch One of the three units was delivered on Monday but until now, four days later, no one can tell me what happened to my other two units Every one is escalating and sending emails with a promise that someone will contact me I am not aloud to contact any one but the national inquiry no that is useless to say My order of R60000-00 is just missing and ni one can tell what happened or where it is or who was the delivery company Please help if you can