Takealot

I collected an order from Takealot on 23 January and tried returning two items on 24 January. I was unable to do so as the App shows that the order has not been collected. Apparently a systems issue. Several emails and phone calls later and after waiting over two days and my return has still not been processed. Requests for a manager to contact me have been fruitless. Their excuse is that it is a systems issue which has been escalated to the engineers and that there is nothing customer services can do. Shocking service with no resolution in site.