TAKEALOT - *******!

i bought a cellphone on 12 august. they sent me a used phone, with other people's information still on the phone. i returned it on 13 august. i took a picture of the takealot driver, holding the phone, and original box, with accessories. the driver lost the accesories. takealot refuses to refund me, and sent me the same used phone, which i confirmed with samsung south africa, is 2 years old. Furthermore the very same phone is non-functional, and has a broken screen, and seems to have software issues!!!