Takealot *****

I am beyond disappointed. I receive my stove order from Takealot on the 10/11, immediately after unboxing I took pictures of damages and wrote on their review. I then requested for the return and refund. Now they declined their broken stove saying I broke it on purpose. How can the person on right mind do that breaking the stove within 2 hours of receiving it. I even have pictures that I took, even 1 knob came off. They are not even giving me the option of exchanging the stove if they fail to refund me. I switched the stove on, on the electric side, the top part was literally smoking as it burns and the top part turned brown within 2 hours I received it. So now they say they are returning the broken stove to me. What they are saying to me is that my R11 000 is down the drain, just like that? My heart is broken because we work hard for this money. Currently I don't have a stove in my house, I was looking forward to enjoy home cooked meal. I need a new stove as I paid for new stove