Takealot

I placed an order with takealot on the 30th June which I was informed that the delivery will take place on the 2nd which an sms was received that same will be delivered before 17:00 that day, 17;00 went pass with not update, the 3rd nothing happened I decided to contact takealot to find out what is happening, after waiting for my call to be answered after 20 minutes a lady answered and immediately drop the call!!!!!!!!!!!!!!!!! Eventually a lady called and advised that she will personally deliver the package Saturday the 4th before 12 as this was a gift, guess what Nothing happened, I received another message this morning that same will be delivered before 19:00 guess what!!!!!!!!!!!! Nothing happened!!!!!!!!!!! yet I received another message to say they will pick up the package tomorrow and refund me my money, well I don’t know what the hell they want to pick up as nothing has been delivered!!!!!!!!! I have used takealot quite a few times and was always impressed by their service, Howe NOW!!!!!! Can’t say the same, they have a Client Services department that is so useless and make empty promises that nobody can keep, and yet a service is paid for, if you were in the same shoes and this was your money that you spent and Kept on receiving empty promises and ridiculous responses, how the hell would you consider this as Customer Service, stop making empty promises and keep to your word!!!!!!! Should there be an error with delivery, keep your clients updated so the know what the he’ll is going on and not keep on guessing on empty promises provided by Takelot, so please come and collect your non existing delivery!!!!!!!! This is not Client Services!!!!!!!!!!!!!!!!!!!!