Takealot

I placed an order on the 4th December, 3 items bought and paid order no ***7, my order get expired and I was credited. I guess this is one of their policies. However on the 28 December 2020, I place another order which is order no ***8, 3 items, sms received that my order is ready. On the 13 December, I send my son to go fetch my order, he arrived at Takealot in Alberton branch and he was told that their system is not working to book out the order collected. My son on his arrival at home , I open the box with excitement and only to find wrong items inside , set of computer cables. Not what I ordered. My son went back with these items and was told to take pictures with him phone of these items and was given an email to log a complaint. He comes home and the following day I received an sms to say I collected my items and my app updated for sure that what I actually ordered was collected by me. WOW I was now more confused. I tried to find Takealot contact number on their app, but failed. Theire app allows you to return item you are not happy with. Due to the fact that my app is already showing to me that I have already collected my items it allows me to do so even though these items I have not received them. I started panicking and all the emails that keeps coming from Takealot.com to set up collection of items I don't have, drivers keeps coming to collect . I explained to one of the drivers what is happening but he had no clue what I was talking about and I asked him to call his office and I managed to speak to his supervisor over the phone and explained to him what is going on. The supervisor he came across to me as if he is understanding but he later said to me I should give this driver 2 items out of the box. Is when I noticed there is something wrong going on. I hang up the phone. I continued to engage with Takealot and one of my emails I send to Takealot I copied Hellopeter and one of the ladies at Takealot by the name of Browyn called me after sending pictures of what what happening all other individuals who addressed my emails kept arranging drivers to come collect item I didn't receive as they need to show me what they are collecting. I refused to give them the items I have without a proper process. Brownyn listen to my story and acknowledged that my matter could only be resolved outside their app system. She then assured me that this matter will be sorted. She then arranged for collection and provided me with two references to annotate these numbers on the box with wrong items , as I received items I didn't order and another one , these are numbers provided RRN-49d-6da3 and RRN-acf2-840d. The drivers that came to collect this both with these two numbers was also not briefed to what needs to happen. Instead they wanted me to open the items first and still.provide them with two boxes as there wlwas two references. Impossible for me to do that. The guy then updated his device after 30 minutes after calling home to ask why I am not receiving an sms to indicate that he has collected the items with two references numbers. He did maybe there is a time delay. Few minutes I the received that there collection is done. But when I looked on to my app 3 days later i was not refunded . To my surprise I notice on the app I have been refunded 1 item from the actual items I was supposed to received , how so, that they only received one item out of 3 items I ordered and now they have a box they've send to me with wrong items and which is in their position. I still confused and helpless. Still waiting for my refund. I will them delete the Takealot.com app. I will never order anything from them. I am nlso dissatisfied and disappointed with Takealot.com system. On how they handle complaints. I also requested their Ombudsman number i was not given that number til this day.