Takeallot poor service in finalizing order

I made an order through Takealot on the 19th of December. I could not finalize my payment through EFT or master card. I then selected the option to do a direct transfer at the Absa bank teller. I used the reference number that was given and paid the amount. The money was never allocated and my order was cancelled. This seems to be the problem on payfast side, but my tansaction was with Takeallot and I have been trying to sort out the problem since the 21st of December. I was adked to make an order again and sent through the proof of payment, I did exactly that. The only feedback I have recieved so far is that they are working on the problem. It is now the 28th. My order has still not be finalized after my third time I have ordered the same thing. The one consultant told me to sort it out with payfast ad that I should use a different payment method in future. My question is, "why should I sort it out with payfast, they are contracted by Takeallot and I made an order from Takeallot. Next, why give a payment option that you prefer a custumer not to use.