Takeallot needs you can do better

Usually I would rave about them but lately the service levels have dropped, I pay a monthly fee whether I purchase or not for next day deliveries but for weeks now its not an option, a week at minimum and sometimes longer. Some driver's are rude and arrogant and even though I stipulate that they call before they arrive or when outside they make nasty comments to my young daughters? Really? Who do you think you are?