TakeAlLot Can't Handle their Suppliers

I am extremely disappointed with TakeALot!!! I ordered a package with a laptop, wireless mouse, powerbank, laptop bag and headphones. However, the headphones were not in the delivered package. Firstly, the only way TakeAlot could assist was if I returned the package and they send another one, which would've been a huge inconvenience for me that cost R280 an hour and TakeAlot would not re-imburse for the 3-5 working days I would've been out of commission. Now, they want to refund me as apparently the supplier is now out of stock. HOW??? Where are the headphones that should've been packed with this order???!!! I need TakeAlot to find whoever packed this order and ask them for my headphones. This is unacceptable. I will not have my CPA rights violated because TakeAlot doesn't have control over their suppliers. I want my headphones. If TakeAlot's CEO has to deliver them him/herself they better. Because your call centre agents do not want to give me your head office number to sort this out with someone who actually knows what they are doing. I want my headphones. Or refund me including the R280 per hour I will be out of commission.