Takeaflop customer service

I have collection at the Midrand Randjiespark collection. They are pathetic to say the least. I have been here twice on the 21 July 2022, in office hours, and there is nobody to help. I have phoned the Takealot call center twice and they keep saying they will call the branch to assist but nothing happens. The first time all the doors were close when I visited the second time the door is open but there is no one to help. This is customer service of the lowest standard. It is Takealot will take you money bug will not give any service.