1 reviews | Active since Jul 2015
Take some responsibility
I ordered a product on Takealot on Monday Last week. On Tuesday they delivered the wrong product. Fantastic delivery time. Well done. Just wish it was the right product. <br> Anyway. I contact them via email and get a response to go to a link and explain. On the link it asks what's wrong and if you would like the product exchanged, credit or your money back. <br> I just want what I ordered. So I check the box that says, \please exchange".<br> On Friday I get a mail that I have store credit. No one apologised. No one called to explain. just an email with store credit. Store credit that I DON'T WANT. What makes you think I will spend my money with you again if you can't deliver the right product"
We're sorry that the outcome of your return wasn't as requested and that the reason behind this wasn't explained to you. This is certainly not how we aim to assist our customers and we apologise for the poor experience. Our complaints team will liaise with our returns department in the morning to get insight into the matter after which they'll be in touch to assist.
Sincerely,
takealot.com
Best regards,
We're sorry that the outcome of your return wasn't as requested and that the reason behind this wasn't explained to you. This is certainly not how we aim to assist our customers and we apologise for the poor experience. Our complaints team will liaise with our returns department in the morning to get insight into the matter after which they'll be in touch to assist.
Sincerely,
takealot.com
Best regards,