Take responsibility for our mistake TAKEALOT!!

Takealot utterly REFUSES to take any kind of accountability nor responsibility for making financial alterations on my account without contacting me first!! I have been a happy Takealot customer for years and this experience truly disappoints me.

This was a very simple return for a replacement, but the item returned turned out to be out of stock. I received ZERO communication from customer services but received an automated email stating credits were app**** onto my account, then later revoked.. WHAT?!! Then a refund processed to a payment method I used almost 2 years ago that I cannot utilize and unable to retrieve the funds. Then I am told to contact the merchant to retrieve the funds, I must now go out of my way and make phone calls with my airtime to fix a mistake THEY made!? Seriously?!

This could have been EASILY avoided if Takealot didn't FAIL to communicate in the first place. They are now making this my problem when it's a Takealot problem. All of this for a kettle for R299 - I still need the kettle by the way. Fix this Takealot!