Take Not Very Much

I have been shopping with Takealot for many years, since they were called “Take2”. I have never had any problems with their service or products. Until recently, when I ordered a cellphone from them and I could not access it. I had to phone customer care twice (I got cut off the first time and the consultant was incredibly stand offish). I then got through to a consultant who logged a return for me. Then yet another consultant asked me to send photos for the return. Which I did. And then nothing. I phoned for the third time, and another consultant helped me. And then nothing for the rest of the day. I then phoned a fourth time and was treated very poorly by a consultant who firstly did not listen to me properly and then proceeded to admonish me for seeking an update on my return, and gave me a list of excuses instead of apologising for poor service. This is all incredibly unacceptable. I have now been told that my return has been processed, but I have no idea when it will be collected. I have worked in customer care and I would never have treated a client the way I have been treated.