Take money and no service!!

Take alot is really getting pathetic and forgetting all about customer service. On the 25th of August 2020 my son made an online purchase with his birthday money received, the order and payment went through , bankstatements indicate this. I have called in numerous times, emailed proof that payment had gone off and was told someone would get back to me which to date no one has contacted us back yet. I tried calling in again in numerous occasions I just get voice recordings and the call cuts off. They were quick to take the money but cannot deliver on a service I would not recommend any sort of online shopping through them as you will constantly struggle with no one to assist you thereafter I'm hoping this post would maybe get their attention and get my sons money back, that you as a buisness has ****** him off!