Take-alot underestimate customers intelligence. POOR service.

We bought a fitbit for my 67 yr old father in 2020. It was delivered on 02/03/2020. On 17/08/2020 I logged a return as the band snapped. There was no issues as the watch has a 24 month warrantee and I immediately received a new watch. In Feb this year exactly the same thing happened. The band broke in exactly the same place and I immediately logged a return. It was a bit trickier as I saw they no longer stock the watch. I called customer services and they assisted me. I packed the watch in a box (cellotaped it well as Im paranoid about it going missing) and it was collected and received at the warehouse on the 20/2. From there I didnt receive any correspondence. No emails nothing. I finally checked on my account and saw return concluded. I was so confused. I checked and saw it was received at the warehouse at 16:37 and declined at 16:39. So it took them 2 minutes to open the box (no way!) and check the watch? I phoned and asked what happened and also where the watch is and why no one contacted me? I was told the warehouse will be contacted. I received no further communication. Today suddenly I received a package at work- the watch. Still no communication. This treatment is sooo disappointing. Why is it suddenly a issue (when it wasnt when they stocked the watch), its still under warrantee, there is no way a 67 yr old who is moderately active can wear and tear a Fitbit in 5 months (again it wasnt anissue before) why was there no communication and HOW can you check the watch and unpack it in 2 minutes??? There is NO way. I know how I packed that watch... My family and I have supported Take-alot from the start. After this no thank you. I dont like it when people underestimate my intelligence. I am not stupid. They no longer stock the watch. They were going to lose money. We all work hard for our money. Especially in these times. Im disgusted.