Take alot refund

I've ordered an item in early August that I had cancelled and instructed the consultant that I had been liaising with via email that I would like a refund, as I keep crazy busy with work I only followed up on this matter about a week or two later only to find that I had been allocated store credit. Trying to be understanding about this mistake I later that day called the customer care line and was told to send them my banking details and so forth, which I promptly did. Long story short I have been making this same phone call for about just over 2 months with lies such as "I'm processing this refund right now" and "let me just forward this through to the accounts department". The service I've received from take alot is beyond appalling and I for one can't fathom how a huge company such as them can't even process a simple refund even after being given 2 months. Would never recommend take alot as a shopping option as it is to much of a hassle when it comes to refunds and so on. Incredibly disappointed with the customer care received.