take alot of time to get refund!!! Service is useless!!!

Take alot of time and waste our time - got online vouchers to tried Take alot for first time and will never again, refunded item and since I have been struggling for over a month to get money correctly refunded ---- client service staff is shocking and keep getting it wrong every time. They dont have complaints department and one can not speak to a manager. When this is eventually resolved I will NEVER shop with take alot again - ever!!!