Take alot just a money making scheme

I purchased some goodies via my moms take alot account in Dec 2018 4 products..a basket ball net a basketball and two brushes to the value of +-R375 on the day of delivery cash was given to my mom and goods to be delivered to her her..upon delivery the bill given by the driver came to +- R395 be advised delivery was free..never the less a query was immediately escalated to take alot regarding the extra charges and till now feedback has not been received..by now the basket ball net had already been mounted about 4 days late the net just broke clean off from the wall..quality was cheap and metal was not truly metal never the less a return was submitted and a few days later the broken net was collected..still no feedback was received regarding the extra charge query..nor was any feedback received regarding the refund of the cheap damaged goods..after check my moms take alot app I noticed her account had been credited with the money of the net still no feedback regarding my extra charge query I emailed take alot yet again requesting why we were charged more for the goods and a query was escalated that I did not wish for a credit as I no longer wish to do business with take alot as the goods are cheaply made something you could buy a long the road and instead i wanted my money reimbursed to my bank account with the extra difference initially charged upon delivery it's going on nearly two months and nobody had even attempted to assist or resolve this query.i urgently request for someone to contact me or my mom asap in getting this matter resolved