Take Alot. Com

I wish to formally register my dissatisfaction with both your customer service accessibility and the handling of my recent order.

From a workplace environment, we do not have access to 087 numbers. Expecting customers to use personal cell phones to contact your call centre—only to be placed on hold for extended periods—is unreasonable and costly. This is not an acceptable or customer-friendly support model.

Furthermore, the so-called alternatives provided are ineffective:

The WhatsApp line yields no meaningful assistance.

Emails sent receive no response, and no one calls back.

No functional alternative landline or direct support number is provided.

This leaves customers with no practical way to resolve urgent issues, which is unacceptable for a company of Takealot’s size and market dominance.

To compound the matter, I placed and paid for an order with a confirmed delivery date of tomorrow, only to be informed—without consultation or adequate explanation—that the delivery has now been moved to 2 February 2026. This unilateral change is unacceptable and defeats the purpose of committing to advertised delivery timelines.

I require:

A clear explanation for the delivery delay.

Confirmation of the revised delivery date being honoured.

Immediate improvement or provision of an accessible customer support channel.

Clarification on what recourse customers have when Takealot fails to meet its own service commitments.

Should this matter not be resolved promptly, I will have no option but to escalate it through the appropriate consumer protection channels.

I expect a formal response as a matter of urgency.

Regards, Burton Brown ***