Take alot

Yesterday I received my order from take alot, only to have all 3 items messed up. 1stly, the lid of the item was broken, a top I ordered was the total opposite and wrong colour and then a necklace I ordered wasn't even in the necklace packaging, after speaking to 3 people with different stories nothing really resolved only to receive an email at night saying I must log a return when they told me they will sort it out with a collection date. Today I had to follow up about my refund with my queries about what assessment they need to do in order to get my refund back, bearing in mind there was no item received in the packaging, necklace not there. So please tell me what assessments must be made in an empty box when I've paid for this item. I was told when I phoned that she will get the manager to phone me back yet no call was received. This is not the first time I have had problems with them as they seem to thing this quality of service is acceptable. Dealing with them is a total waste of time. I can't see how quality checks are done or staff training.