Take A Lot's ******* after sales support

I bought an electric scooter on the 23rd of February 2026 where the back wheel cover broke on the 28th of February 2026 & after following their returns process they are now refusing to replace or repair it.

I have been calling their customer service line the entire week & I keep getting sent from pillar to post. They promise feedback & manager/supervisor feedback which never comes & I have to follow-up with them.

They are great at selling you the product; but their after sales support sucks & they don't even have a complaints portal/department to help one resolve their issues.

I also bought a new laptop from them which is super slow which I would love to return; but their returns website does not even show the option to return it and with the kind of support I have been receiving on the scooter, I am so hesitant on even bringing this up with them.