Take-a-lot....of patience

Takealot has disappointed tremendously. My partner and I have been expecting our order since the 26th of November as per their communication, but after a week and several rescheduling, it has still not been delivered. Here is a breakdown of the timeline:

26/11 - rescheduled for the 27th of November 27/11 - parcel lost/******, delivery rescheduled for the 30th November 30/11 - rescheduled for the 1st of December 01/12 - no delivery, parcel resceduled for the 2nd December 02/12 - rescheduled for the 3rd of December 03/12 - rescheduled for the 4th of December 04/12 - rescheduled for the 5th of December

In the mean time, we have moved to a new address on the 1st of December, as we thought that our order would have arrived by then. So this has caused us to go back and forth to our old home, taking leave to accept the parcel when it arrives, and spending countless airtime trying to phone takealot, trying to arrange delivery to the new address.

When phoning takealot, they escalate our order, but no one knows what's going on. We cannot track our order online, as we are met with an empty screen.

I do not mind waiting for an order - if it takes two to four weeks, but receiving messages stating that delivery will take place each day is misleading and resulted in my loss of leave and money on airtime.

I do not know what to do further, and I cannot afford to lose any more leave or money on airtime.