Take a lot you have lost a loyal client

Spend over R20 000 on blue dot deals. 2 incomplete orders delivered. 1 order was claimed to be complete and even says it was signed for by me but I wasnt even home when delivery was done. Every single time they email its a copy and paste reply that my issue will be resolved with 48hours and it never gets resolved. Delivery nr 2 was delivered incomplete with no explaination or indication if when the remaining items will be delivered. I have been a loyal customer for many years and always place big orders but after my experience now,i can reassure you that you have lost a client. This is the worst experience of my life. I want a full refund on the outstanding 6 items so that I can source them elsewhere. Not credit on takealot. I want money back