Take a lot you are a ****

Take a lot. Seriously can you tell me if this is still a business or a joke. I ordered a parcel in November after emails, phone calls , begging, threatening to take legal action I eventually got the parcel. The problem then was it was delivered to the incorrect courier facility and no one not even the team leaders who conveniently never is available to take your calls could help me. Guess what.... here we go AGAIN getting an sms saying parcel will be delivered today. I went in to check the tracking and there IT is AGAIN. PARCEL DELIVERED TO I CORRECT COURIER FACILITY. NO FOLLOW UP SMS OR EMAIL OR PHONE CALL NOTHING. SO I GUESS ONCE AGAIN THIS WILL TAKE ME 20 PHONE CALLS 20 EMAILS AND AN ENTIRE WEEK TO GET THIS PARCEL. TAKE A LOT YOU ARE USELESS. YOUR CUSTOMER SERVICE IS PATHETIC AND YOUR MANAGEMENT TEAM IS NON EXISTANT. I guess times are tough for all except TAKE a lot as they do not care to loose clients