Take -a-lot will lose customers if employees are not trained properly

I bought a dog poo scooper. That mechanism never worked. The springs were the tightest. Definitely defective. Other reviews indicated it was good for dry poo only. Was still waiting for my husband to try it. He never did. Believed in the old fashioned bend and pick-up armed with a builder's sc****r and spade. It stayed forgotten for a while in my BIC until my daughter reminded me when I returned another item. Take a lot declined and said it was used. Well instead of losing my patience and wasting energy I just rep**** saying I will not be a customer anymore. That's it! There's Loot, Clicks and others and just now it will be Amazon. Their item now stands somewhere in our storage- forgotten unused in it's original condition brand new. I might have lost about R300 but saved R1000's in these last 2 months by not ordering from Take-a-lot. Must say my better half is the happiest - his visits to the gate no more for Take -a-lot deliveries!