take a lot-Uswitch

My experience with a return at Take a lot has been horrific! And why dont they have customer service! I bought a Airfryer from USwitch via take a lot and not even a month and the light stops working.So I logged the return and by the 12th of January the company already received it. I have been following up like a crazy person and you get no feedback then they keep sending a waybill that says NOT in MOVEMENT. When I called the courier i get told that item was returned to the sender as there was poor information given to deliver. We live in 2026 Can you not call or whatsapp?? Its now the 04th February. I wonder how much longer am I going to fight this battle...Lesson learnt rather spend R100 petrol then depend on an online site.