Take a lot took my money- I have nothing to show for it.

I was a fan of take a lot until my last experience. I purchased a piping nozzle set, when it arrived the plastic bag was open and there was only a piping back inside, no nozzles ( this cost R200). I sent an email to take a lot on the same day which included photos of how the item was received, I was informed to log a call on the app. I eventually figured out where to do that, take alot made arrangements for the faulty product to be collected from me ( MRRN- NBD 7G YZV5), which was done. I followed up afterwards upon which I was told I took to long to log the return. I provided email proof where I informed take a lot of the faulty product on the same day. Also why did they pick up the faulty product from me? If they were not going to refund. After that request I have been ignored ( I sent 3 follow up mails- no response) Meaning take a lot literally only took R200 from me. I don’t have the product I payed for or the faulty product, because they took it back… how is this acceptable or even allowed? They just took my money. Since take a lot is not responding to mail mails, there is nowhere I can go to get my money back or even have the faulty product be returned to me. I did pay R200 for it. Vicky