Take a lot. They do - your money and don't deliver your order

Order was placed Friday, 8 April 2022. Wrong item was delivered. After numerous emails from both my aunt (recipient of what was supposed to be a birthday present) and I (purchaser), we still have not had resolution. We have been requested to submit our complaint MANY times over with photographs and then rate the service. It would appear that Take a lot is not going to do anything about either delivering the correct item or crediting us for the purchase and they will achieve either options by ignoring us and hopefully have us give up in frustration. Unprofessional, ********* and I will simply not use Take a lot ever again. Sad as I have been an ardent purchaser for many years. I am now voting with my feet and my wallet.