MS
Michelle S
1 reviews | Active since Dec 2015
17 Dec 2015, 21:09
TAKE A LOT - The take a lot and give you nothing!!
I have spend over R 30 000 with takealot this year, the majority being over the Christmas period. Since the 2nd of december I have had nothing but lies, empty promises, non delivery of items already charged for, damaged goods. Leather wallets that cost R 675 arriving as plastic. Delivery dates changed and moved out, several times.<br> Up to yesterday I have dealt with no fewer than 10 people at the customer \CARE - hahaha_<br> centre. It's a case of oh dear
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takealot.com's replyOfficial
19 Dec 2015, 08:46Hello Schroeder0812,
We successfully process and deliver thousands of parcels every day and without a hitch. It's therefore concerning to read about the various issues you've recently experienced with us. Needless to say that this is not how we aim to run our business and it certainly isn't the great experience and service we pride ourselves on offering. We've instructed our complaints team to look into your order history to get insight into the issues you've experienced and to determine what needs to happen to rectify this matter.
It's never great to hear that we've let any of our customers down and we apologise for the frustration and inconvenience caused. We'd appreciate the opportunity to try and resolve this matter with you and will be in touch with you this morning to do so.
Kind Regards,
takealot.com
We successfully process and deliver thousands of parcels every day and without a hitch. It's therefore concerning to read about the various issues you've recently experienced with us. Needless to say that this is not how we aim to run our business and it certainly isn't the great experience and service we pride ourselves on offering. We've instructed our complaints team to look into your order history to get insight into the issues you've experienced and to determine what needs to happen to rectify this matter.
It's never great to hear that we've let any of our customers down and we apologise for the frustration and inconvenience caused. We'd appreciate the opportunity to try and resolve this matter with you and will be in touch with you this morning to do so.
Kind Regards,
takealot.com
takealot.com's reply19 Dec 2015, 08:46
Official
Hello Schroeder0812,
We successfully process and deliver thousands of parcels every day and without a hitch. It's therefore concerning to read about the various issues you've recently experienced with us. Needless to say that this is not how we aim to run our business and it certainly isn't the great experience and service we pride ourselves on offering. We've instructed our complaints team to look into your order history to get insight into the issues you've experienced and to determine what needs to happen to rectify this matter.
It's never great to hear that we've let any of our customers down and we apologise for the frustration and inconvenience caused. We'd appreciate the opportunity to try and resolve this matter with you and will be in touch with you this morning to do so.
Kind Regards,
takealot.com
We successfully process and deliver thousands of parcels every day and without a hitch. It's therefore concerning to read about the various issues you've recently experienced with us. Needless to say that this is not how we aim to run our business and it certainly isn't the great experience and service we pride ourselves on offering. We've instructed our complaints team to look into your order history to get insight into the issues you've experienced and to determine what needs to happen to rectify this matter.
It's never great to hear that we've let any of our customers down and we apologise for the frustration and inconvenience caused. We'd appreciate the opportunity to try and resolve this matter with you and will be in touch with you this morning to do so.
Kind Regards,
takealot.com