Take a lot - that's what they do ...

I boughr a kettle 18 months ago from Takealot and it has stopped working. The item has a 2yr guarantee. I have tried emailing but my email is returned with a hotlink for 'help' which does not function (like the kettle !) and I tried logging in and found the item and attempted to complete the returns on it but can't do that either as there is a drop-down box with nothing populated but the system insists I must select from it so cannot complete my request. I assure you that IF I was trying to buy something I would have no such issues. Takealot has joined the masses of online sites that takes plenty but doesn't want to give anything in return. Very disgruntled !