LF
Leanne F
1 reviews | Active since Mar 2022
11 Dec 2023, 23:08
Take a lot. - Takes a lot of time, energy and patience!
After being loyal but frustrated customers for many years we will no longer purchase from Takealot. The returns process has taken us a few weeks. We keep getting asked the same questions or asked for photos which we have sent a couple of times. The product doesn't work, let me return it and give us our money back. Weeks of emails, phonecalls etc and we are no further. The ease and convenience of online shopping in this case is a complete fallacy. Take my advice, buy from a shop that you return a faulty product and get your money back. At least 3 weeks of being asked tbe same questions by a number of different customer service employees is not worth the stress.
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Leanne F's updateReviewer Update
11 Dec 2023, 23:18I can't write a separate review but have a second complaint. I ordered a product on Black Friday, the incorrect product was sent. They refuse to send a replacement but have given me a credit. If I knew they were going to not send me the product I would have ordered another deal from elsewhere. What is the point of a refund once Black Friday is over? The product is still being sold on sitebut at much higher price. This is unfair and I have been disadvantaged. I should be given the correct product at the price that it was advertised. Takealot has lost yet another customer!
LF
Leanne F's update11 Dec 2023, 23:18
Reviewer Update
I can't write a separate review but have a second complaint. I ordered a product on Black Friday, the incorrect product was sent. They refuse to send a replacement but have given me a credit. If I knew they were going to not send me the product I would have ordered another deal from elsewhere. What is the point of a refund once Black Friday is over? The product is still being sold on sitebut at much higher price. This is unfair and I have been disadvantaged. I should be given the correct product at the price that it was advertised. Takealot has lost yet another customer!