Take a lot Service no Longer Exists

I recently returned 2 mouses to Take a Lot, one return reference MRRN-CKYEP-NVRR - Glorious Model I 2 Ultra Lightweight Wireless Gaming, and the other MRRN-Z8V7G-NXQO - Dell Alienware Wireless Gaming Mouse - AW620M - Dark Side of the Moon. What did Take a Lot do, they kindly mixed up these 2 deliveries. Gave me a refund for the Glorius Mouse, but then in the same breath, told me I sent in this mouse in place of the Alienware mouse...and then beautifully declined my refund for the Alienware Mouse. I have been in touch with the following people, trying to get this matter soirted out - Debbie.M (The Warehouse genius who got this whole matter started) - Chastidy.S - who promised that she excalated the matter - Liziwe M - another empty promise of resolution - Elona.K - a promise to have this matter escalated - Alizwa.M - another promise of escaltion - Elethu.S - another promise of escalation - Zikhona.M, she started with a promise of getting Melissa Able, the so called manager, to call me, but sadly I had to call back 4 times asking for her attention, and to this day I'm still waiting for her to call me.