Take-a lot service is terrible- they misinform customers

The most terrible experience. I get informed that my credit card will be delivered by them st the end of today (Friday the 4th Jan). I’ve been calling FNB and Takealot and they have all given me different answers on where the location of my card is. Eventually I spoke to Rafika from takealot who has the audacity to tell me I must ignore my notification about delivery today and must expect it on Monday. That is the most absurd thing I have ever heard. How can you firstly misinform a customer and then a customer must just know that the service is so bad it’s gonna come 3 days later. This is crazy.

And the worst thing is I am flying back to the cape tomorrow and now what is gonna happen?