Take a lot Returns department has the worst service & never takes customer calls.

Bought this Famous Red 5+ 16/1GB 5.7" Dual Sim 3G Only Smartphone and it was delivered damaged. Upon returning it back to Take a lot, they told me the return was declined because the bar code does not match their bar code, apparently , seems like I've swoped the phone & returned another one. 5 mails later, no positive response, its like I'm talking to a bot ..