Take a lot return process as well as cuag9

The return process and service is terrible. Latest scenario: I ordered a few items on ***9 included in the the order was a Elektra - Personal Slimline Electronic Scale when we got home and open the package the glass was broken and cracked pieces of glass was in the packaging. I logged the return immediately and it said that it there was a replacement in stock. I chose the option to return item to warehouse assuming the process would go smoother. My husband then dropped it off and whe n he enquired about when he was to collect it they said they first had to investigate., "investigate what exactly?" we received a defective product. Why can't they be like normal retailers like Game, pnp, Clicks ect and exchange the product. That was the ***9. To date no feedback was received. So I logged on to track progress. FIRSTLY 2 logs one dated ***9 and the other dated ***9 both status states concluded. 2019-07-09 20:52 Return requested 2019-07-09 20:52 Eligibility confirmed 2019-07-09 20:52 2019-07-09 20:52 2019-07-10 12:17 Return concluded 2019-07-10 12:17 Return requested 2019-07-10 12:17 Eligibility confirmed 2019-07-17 10:12 Return cancelled 2019-07-17 10:12 Return concluded I then email them and ask them what's going on with the return I get an email asking:, Firstly I would like to apologize for the recent experience you had encountered with takealot.com and for such a late response,

Please kindly ensure that the item is returned complete (with all accessories) and in its original product packaging.

Once again please do accept our sincere apologies for any inconvenience caused and for this matter not being resolved at this point. I rep**** back to Yusri that we have already done all this. I have not received feedback again.

So will hear see if they reply tomorrow.

My first return was horrible they basically accused me of breaking my headphones on purpose. I tried to explain to them that it was the only thing bringing me peace at the moment. As I was I hospital and needed it to block out the noise. Anyway same thing happened in April ordered a few things including a Swiss Blast Over-Ear Headphones - Black. The earphone jack broke off in my phone. I just picked up my phone and then I nearly had a heart attack because I thought it wasatuck in my phoneaybw melted or something.. I returned the product which they then collected it. Then got no feedback eventually I checked online and found this:: TAKEALOTMy Account 371 Shop by Department My Account Exchange / Return History Tracking Details Tracking Details Reference: RRN-d***

Return method: Collect

Date created: 2019-04-19

Status: Return concluded

Date Time Status 2019-04-19 22:45 Return requested 2019-04-19 22:45 Eligibility confirmed 2019-04-19 22:46 Collection scheduled 2019-04-25 08:30 Received at warehouse 2019-04-25 08:31 Return declined 2019-04-25 12:43 Return concluded 2019-04-25 15:36 Return declined 2019-04-26 10:44 Return concluded I then emailed them and enquires as to why it was declined they said user error I asked how I would break it off and with all earphonea this has never happened he just told me he doesn't know how they come to there conclusions. We had words on Twitter he was actually very abrupt. He said they would send the broken earphones back and I could do what it.

All I want is for the broken items to be replaced.