Take a Lot please start listening to your clients NOT your cash strapped drivers

Why does Take a lot Not wait for customers to conform if a recollection of defective products is suitable for them. I NEVER confirmed that your recollection would be suitable for me yet your insistent almost threatening driver just rocks up. Why give customers an option to confirm recollection when your drivers just rock yup as and when they please? It's extremely disconcerting! Would you please speak to these people asseblief tog! MRRN-N577Y-JZY5