take a lot of disappointment

I am very disappointed with service. It was my first time ordering online. Unfortunately due to work, I had missed the first 2 attempts of my order been delivered, by was advised by the delivery guy to reschedule online, which I did. On the expected day of delivery, I waited the entire day just to receive a message later in the day 24/12/19 that saying that they tried to deliver by could not because I was not available. I then decided to reschedule again for 27/12/19, of which the same message was sent to me, yet I was home the entire day awaiting delivery. I then decided to call customer care, and a very pleasant lady assisted me, she checked the GPS of the driver, only to find that on both occasions he was no where near my residence. She was shocked and disappointed at this and assured me that the situation would be taken care of and that she would contact me with feedback. After all this I still wanted the order so I asked her to please again reschedule for the 27/12/19, which she agreed to. I have not heard anything else regarding my complaint since and have not received my order to date. I received an email to say goods were returned to warehouse and order cancelled. Terrible service for my 1st order.