Take a lot? More like swop the blame

I ordered a vintage 632 in one Titan gaming system, paid the price and waited a week to pick it up. Came home and tried it out and the onboard games were not working. App**** a return and it was picked up the next day. Then I get a message saying they are out of stock, I go online and try to order a new one and see now the price is almost doubled and they can deliver the next day. That's when I notice because I took a pic of the console I got that the one they sent me was different from the one they sent me. I tried calling, I tweeted and then today I get a mesaage saying that they are going to be refunding me the R279 I paid. Iguess they mrked it wrong and now it's my problem, seriously take a lot, is that how you treat customers? Punish me for your mistake? And on top of it the quality time I was planning on spending with my son showing him the old games is now delayed because of your incompetence