Take A lot lack of customer care and refund

I logged a return request for my son's Nintendo that suddenly stopped working. After waiting for over 21 days I requested a refund as this is an option if the repairs take too long.

After I sent an email requesting my refund, I was responded to two days later to be notified that they would not fix the item and that the supplier had rejected my repair request.

I sent an email querying this and stating that it was unfair practice based on the 21 day rule, this has to this day been ignored. The nonchalance and lack of customer care is the biggest issue for me and the fact that they want to return a defective product without refunding or aiding in finding a resolution.

I am grossly unhappy as a customer that orders from Take A lot on a monthly basis.

I trust this will open the eyes of other please be weary of the lack of customer care so that you do not end up unhappy and with unresolved issues like myself.

Signed A very unhappy and disappointed ex customer.