Take a Lot - Just another unaccountable body

I returned a product because I ordered 2 of the same item. The guy that came to collect the item, opened the item and took photos. Then Take a Lot declined the return, after the product evaluation. When I called to find out what was going on, they said that I chose the reason "did not want it anymore" as my return reason and thus because the item was opened, they can't accept the return, even though their drive opened the item. Then, the lady I spoke to, Nwabisa.N, said she would check with the warehouse to see if they had the item and to correct the matter. I leave it at that and then after not receiving any communication, I call again and speak with Mischay.S, who tells me Nwabisa didn't do anything about it, as she could not find anything on the system about it. Mischay.S promised me she would get this sorted out and said she would get a Supervisor to call me. I'm still waiting for a call from the Supervisor and am still waiting for my R3095.00 refund. No accountability, no common courtesy either. I would have felt better if they had just told me to F*** off.